Quality Management

The Rehaklinik Dussnang offers musculoskeletal and geriatric rehabilitation at the highest level of quality. With our patients and their caregivers being the focus of our attention, we attach great importance to patient-centered, interdisciplinary care. In order to maintain and further develop our quality standards, we constantly review and update our processes as part of the continuous improvement process.

  • We live within an open and appreciative error culture
  • Our processes are reviewed by internal and external specialists, which enables us to further refine them 
  • Swiss Reha certificate since June 2019
  • First ISO 9001:2015 certificate in November 2022
  • Proactive risk management is an essential part of all our processes 
  • The use a Critical Incident Reporting System (CIRS), which helps us to prevent incidents 
  • Since January 2021, we have been a member of CIRRNET –
  • Critical Incident Reporting and Reaction NETWork – and contribute to the cross-organisational research to identify patient risks
  • We participate annually in the patient satisfaction survey by ANQ
  • We ask our patients about their stay with internal as well as external questionnaires (VAMED) in order to facilitate improvement afterwards

Our certifications